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The Utility Billing Department is located at Ontario City Hall, 444 SW 4th Street. New customers that want to set-up service with the City of Ontario will have to complete an On-Order. You can access On-Order by coming into City Hall and filling it out or you can print one off the website and fax it back at 541-881-3262. Customers who have not ever had service with us before are required to provide a deposit of $170, or they can ask a previous utility provider to send a payment history of the last 12-months with good payment history. That means you have no late fees over the last 12-months. Customers also have the option of auto-pay. You can pick one up at City Hall or by clicking on the link below. Customers that want to end service will also have to fill out an Off-Order. Once the Off-Order is completed, if you had to pay a deposit the staff will do your final read and whatever is remaining will be refunded to you. |
Forms and Documents
On/Off OrdersRestaurant and Bar Utility Forgiveness
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Documents |
Frequently Asked Questions
Is there a water deposit required to start service?
Deposits are $170 and are due before services are started. After a customer has 12 months of good credit history with the City (no late fees or disconnects) then the deposit is applied to the customer’s account as a credit. If a customer closes an account and the deposit is still on record, then the deposit is applied to the final bill. Reference letters will also be accepted from another utility (electricity, phone, gas or water) in lieu of a water deposit.
When will i receive my first bill?
Bills are mailed the 1st of every month.
When will my meter be read?
Your meter will be read the day you want the account put into your name, and then all meters are read about the 22nd of each month as long as you have an active account with the City of Ontario.
Is there a minimum bill?
Minimum bills are $81.73 for all active single-family residential accounts, regardless if there is water consumption at that address. Bills include charges for water, sewer, storm drain, street utility fee, public safety fee, and UCF charge.
How much is water?
For Residential areas, water is $12.06 base rate and then it is $1.63 for every 1,000 gallons.
How much is sewer?
Sewer is a flat rate of $53.46, however, depending on when you move into your residence, your first month’s bill will be prorated. We recalculate sewer averages (based on water consumption between November and March) every spring and it changes on your August 1st statements for residential and June 1st statement for businesses.
What other costs will be on my bill?
Storm is a flat rate of $1.16 per month, Street Utility Fee is a flat rate of $8.00 per month, Public Safety Fee is a flat rate of $5.00, and UCF (Utility Capitalization Fee) is 17 percent of your water charge. UCF goes toward maintaining and repairing City water lines.
When are utility bills due?
All bills are due the 15th of every month, unless you are moving and received a “final” bill, then you will have a special due date 14 days from the date the “final” bill is mailed. If the 15th of the month is on a weekend, then bills are due the following Monday. If you have a deposit on record, your deposit is applied to your final bill.
What if my utility payment is late?
Late fees are calculated at .10% monthly (annual percentage rate 9%). Visa and MasterCard are acceptable forms of payment, in addition to cash, personal checks and money orders.
What if my water is turned of for non-payment?
Termination notices are mailed 7 days before water is terminated. Water service is terminated after an account is 45 days delinquent. Personal checks are not accepted after water is disconnected. Bills must be paid in full before re-connection, including an $100 reconnect fee and $170 deposit if previously not on record with the City.
What if I need to turn off my water to make repairs in my residence?
Please call the Water Department at 881-3246 and we can make arrangements to send a meter reader to your residence. The City can turn your meter off and on, at no cost, during the same day of your request -if prior to 3:30 p.m. There may be charges if the service is requested more than once.
Who do I call if i need my water shut off for an emergency after your office is closed?
You need to contact the police department at their non-emergency phone number, which is (541)473-5125. They will call someone to go out and shut water off for you.
Utility Billing Rates
For any questions regarding your billing rate, please contact the Utility Billing Department at (541) 881-3246.
First Year Resident with 5/8-1 Inch Meter Size
Water |
$12.06 Flat Rate + $1.63 per 1,000 Gallons |
Street |
$8.00 Street Fee |
Public Safety Fund |
$5.00 Public Safety Fee |
Sewer |
53.46 Flat Rate |
Storm |
$1.16 Flat-Rate |
UCF |
17% of Water Cost |
After Year One with 5/8-1 inch Meter Size
Water |
$12.06 Flat Rate + $1.63 per 1,000 Gallons |
Street |
$8.00 Street Fee |
Public Safety Fund |
$5.00 Public Safety Fee |
Sewer |
*Winter Average + $6.64 Flat Rate |
Storm |
$1.16 Flat-Rate |
UCF |
17% of Water Cost |
*Winter average is calculated by taking your winter 5-month average (November - March)
Other Base Rates for Different Meter Sizes
Meter Size |
Monthly Base Rate |
Outside City Limits |
Consumption Rate per 1,000 Gallons |
Outside City Limits |
5/8-1 inch |
$12.06 |
$21.12 |
$1.63 |
$2.84 |
1 1/2 inch |
$30.17 |
$52.81 |
$1.63 |
$2.84 |
2 inch |
$48.28 |
$84.49 |
$1.63 |
$2.84 |
3 inch |
$120.70 |
$211.22 |
$1.63 |
$2.84 |
4 inch |
$193.11 |
$337.95 |
$1.63 |
$2.84 |
6 inch |
$483.01 |
$844.75 |
$1.63 |
$2.84 |
8 inch |
$772.45 |
$1,351.81 |
$1.63 |
$2.84 |
10 inch |
$2,510.49 |
$4,393.35 |
$1.63 |
$2.84 |
Sewer Service Rates
Base Inside City Limits |
Monthly Rate Inside City Limits |
Per |
Base Outside City Limits |
Monthly Rate Outside City Limits |
Per |
$6.64 |
$6.08 |
1,000 Gallons |
$11.63 |
$10.66 |
1,000 Gallons |
Storm Drain User Fees
Single Family Dwelling |
$1.16/month |
Multi-Family Dwelling |
$0.48/unit/month |
Mobile Home Park |
$0.70/space/month |
Commercial Unit |
$6.41/business/month |
Industrial Unit |
Measured Rate |
Minimum Charge per User |
$1.16/month |
Water Conservation Tips
Water Efficient LandscapesBy planning your landscape and selecting the right plants for it, you can reduce your water use by up to 75%. Here's how.
Watering EfficientlyFive tips from conserveh20.org about watering your garden or landscape.
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Landscape MaintenanceAdditional steps to reduce water to your landscape.
Indoor Water Conservation10 ways to help you save water indoors from conserveh20.org.
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