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ONTARIO, OR
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Utility Billing

Picture
Nanette Cox
Utility Billing
Phone: (541) 881-3246
Fax: (541) 881-3262
Email
The Utility Billing Department is located at Ontario City Hall, 444 SW 4th Street. New customers that want to set-up service with the City of Ontario will have to complete an On-Order. You can access On-Order by coming into City Hall and filling it out or you can print one off the website and fax it back at 541-881-3262.
 
Customers who have not ever had service with us before are required to provide a deposit of $170, or they can ask a previous utility provider to send a payment history of the last 12-months with good payment history. That means you have no late fees over the last 12-months.
 
Customers also have the option of auto-pay. You can pick one up at City Hall or by clicking on the link below.
 
Customers that want to end service will also have to fill out an Off-Order. Once the Off-Order is completed, if you had to pay a deposit the staff will do your final read and whatever is remaining will be refunded to you.

Online Bill Pay

We offer the convenience of online bill pay! To pay your bill online, select
​the button below. For additional information, please call (541) 881-3246.
Online Bill Pay

Forms and Documents

On/Off Orders

Residential
Business
​Irrigation

Restaurant and Bar Utility Forgiveness

Application

Documents

Water Quality Reports
​2021

2020
2019
2018
2017
2016
2015

Utility Billing Rate Resolution

Frequently Asked Questions

Is there a water deposit required to start service?
Deposits are $170 and are due before services are started. After a customer has 12 months of good credit history with the City (no late fees or disconnects) then the deposit is applied to the customer’s account as a credit. If a customer closes an account and the deposit is still on record, then the deposit is applied to the final bill. Reference letters will also be accepted from another utility (electricity, phone, gas or water) in lieu of a water deposit.
When will i receive my first bill?
Bills are mailed the 1st of every month.
When will my meter be read?
Your meter will be read the day you want the account put into your name, and then all meters are read about the 22nd of each month as long as you have an active account with the City of Ontario.
Is there a minimum bill?
Minimum bills are $80.36 for all active single-family residential accounts, regardless if there is water consumption at that address. Bills include charges for water, sewer, storm drain, street utility fee, public safety fee, and UCF charge.
How much is water?
For Residential areas, water is $11.84 base rate and then it is $1.60 for every 1,000 gallons.
How much is sewer?
Sewer is a flat rate of $52.49, however, depending on when you move into your residence, your first month’s bill will be prorated. We recalculate sewer averages (based on water consumption between November and March) every spring and it changes on your August 1st statements for residential and June 1st statement for businesses.
What other costs will be on my bill?
​Storm is a flat rate of $1.16 per month, Street Utility Fee is a flat rate of $8.00 per month, Public Safety Fee is a flat rate of $3.63, and UCF (Utility Capitalization Fee) is 17 percent of your water charge. UCF goes toward maintaining and repairing City water lines.
When are utility bills due?
All bills are due the 15th of every month, unless you are moving and received a “final” bill, then you will have a special due date 14 days from the date the “final” bill is mailed. If the 15th of the month is on a weekend, then bills are due the following Monday. If you have a deposit on record, your deposit is applied to your final bill.
What if my utility payment is late?
Late fees are calculated at .10% monthly (annual percentage rate 9%). Visa and MasterCard are acceptable forms of payment, in addition to cash, personal checks and money orders.
What if my water is turned of for non-payment?
Termination notices are mailed 7 days before water is terminated. Water service is terminated after an account is 45 days delinquent. Personal checks are not accepted after water is disconnected. Bills must be paid in full before re-connection, including an $80 reconnect fee and $170 deposit if previously not on record with the City.
What if I need to turn off my water to make repairs in my residence?
Please call the Water Department at 881-3246 and we can make arrangements to send a meter reader to your residence. The City can turn your meter off and on, at no cost, during the same day of your request -if prior to 3:30 p.m. There may be charges if the service is requested more than once.
Who do I call if i need my water shut off for an emergency after your office is closed?
You need to contact the police department at their non-emergency phone number, which is (541)473-5125. They will call someone to go out and shut water off for you.

Utility Billing Rates

For any questions regarding your billing rate, please contact the Utility Billing Department at (541) 881-3246.

First Year Resident with 5/8-1 Inch Meter Size

Water
$12.06 Flat Rate + $1.63 per 1,000 Gallons
Street
$8.00 Street Fee
Public Safety Fund
$3.63 Public Safety Fee
Sewer
53.46 Flat Rate
Storm
$1.16 Flat-Rate
UCF
17% of Water Cost

After Year One with 5/8-1 inch Meter Size

Water
$12.06 Flat Rate + $1.63 per 1,000 Gallons
Street
$8.00 Street Fee
Public Safety Fund
$3.63 Public Safety Fee
Sewer
*Winter Average + $6.64 Flat Rate
Storm
$1.16 Flat-Rate
UCF
17% of Water Cost
*Winter average is calculated by taking your winter 5-month average (November - March)

Other Base Rates for Different Meter Sizes

Meter Size
Monthly Base Rate
Outside City Limits
Consumption Rate per 1,000 Gallons
Outside City Limits
5/8-1 inch
$12.06
$21.12
$1.63
$2.84
1 1/2 inch
$30.17
$52.81
$1.63
$2.84
2 inch
$48.28
$84.49
​$1.63
$2.84
3 inch
$120.70
$211.22
​$1.63
$2.84
4 inch
$193.11
$337.95
$1.63
$2.84
6 inch
$483.01
$844.75
$1.63
$2.84
8 inch
$772.45
$1,351.81
$1.63
$2.84
10 inch
$2,510.49
$4,393.35
​$1.63
$2.84

Sewer Service Rates

Base Inside City Limits
Monthly Rate Inside City Limits
Per
Base Outside City Limits
Monthly Rate Outside City Limits
Per
$6.64
$6.08
1,000 Gallons
$11.63
$10.66
1,000 Gallons

Storm Drain User Fees

Single Family Dwelling
$1.16/month
Multi-Family Dwelling
$0.48/unit/month
Mobile Home Park
$0.70/space/month
Commercial Unit
$6.41/business/month
Industrial Unit
Measured Rate
Minimum Charge per User
$1.16/month

Water Conservation Tips

Picture

Water Efficient Landscapes

By planning your landscape and selecting the right plants for it, you can reduce your water use by up to 75%. Here's how.
Picture

Watering Efficiently

Five tips from conserveh20.org about watering your garden or landscape.
Picture

Landscape Maintenance

Additional steps to reduce water to your landscape.
Picture

Indoor Water Conservation

10 ways to help you save water indoors from conserveh20.org.
Picture

City Hall

444 SW 4th Street
Ontario, OR 97914
Telephone Number:

(541) 881-3201
Open Monday- Friday
9 AM - 4 PM
© COPYRIGHT 2015. ALL RIGHTS RESERVED.

Helpful Links

City Directory
​City News, Events, and Alerts
Find a Form
Meeting Agendas/Minutes
Municipal Code
Planning and Zoning Code
​Utility Billing

Social Media

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Community Development Facebook
​
City of Ontario Airport Facebook
City of Ontario Nextdoor
City of Ontario LinkedIn

Ontario Neighborhood Watch
  • Home
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