Our mission is to create a healthy, safe, diverse, and prosperous city by engaging community members to develop an enriched quality of life. 

Our CORE Values

Commitment

• To providing superior quality service
• To doing what is right and acting decisively on what is wrong
• To learning, knowing, and performing our jobs to the best of our abilities

Openness

• With all facets of our government
• With our public employees
• In all our doings

Respect

• For our fellow employees
• For the citizens we serve
• For the concepts of open, honest government​

Efficiency

• In providing services to the public
• In getting answers to those who have questions

Leadership Philosophy

Employees want to be valued and recognized as part of a collaborative team through commitment and self-determination. We strive to overcome our differences by treating each other with respect and equality. Empowerment creates a team environment, allowing advancement, compensation, personal fulfillment, and involvement in solutions resulting in a positive work environment.

We believe that knowledge and creativity exist throughout all levels of the city. Shared decision-making among all employees develops personal accountability resulting in a stronger organization. Teamwork ultimately increases loyalty, motivation, self-worth, productivity, and pride. 

Employees fundamentally want to do well. Fostering a safe and collaborative environment where ideas can be shared openly and respectfully enhances teamwork, and instills pride, camaraderie, and a sense of worth. Adhering to this philosophy creates an extraordinary place to work and exceptional customer service to the citizens of Ontario.