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Utility Billing Department

City Hall, 444 SW 4th Street, Ontario, OR 97914

Monday through Friday
9 a.m. - 4 p.m.
Closed Weekends & Holidays
Mallory Mallea

Utility Billing Clerk

Phone: 541-881-3246
Fax:  541-881-3262
Email: mmallea@opgcpa.com


The Utility Billing Department is located at Ontario City Hall, 444 SW 4th Street. New customers that want to set-up service with the City of Ontario will have to complete an On-Order. You can access On-Order by coming into City Hall and filling it out or you can print one off the website and fax it back at 541-881-3262.
Customers who have not ever had service with us before are required to provide a deposit of $170, or they can ask a previous utility provider to send a payment history of the last 12-months with good payment history. That means you have no late fees over the last 12-months.
Customers also have the option of auto-pay. You can pick one up at City Hall or by clicking on the link below.
Customers that want to end service will also have to fill out an Off-Order. Once the Off-Order is completed, if you had to pay a deposit the staff will do your final read and whatever is remaining will be refunded to you.
As of February 19, 2015, we are offering the convenience of online bill pay. If you are interested in this option, click the "PAY MY BILL" button below.   For any more information please call 541-881-3246.

Ontario Utility Billing Rates

Pay Bill


On/Off Orders: (pdf)

Residential On/Off Order
Irrigation Only On/Off Order
Business On/Off Order

Direct Pay:
Auto Pay (brochure)
Auto Pay Cancellation

Frequently Asked Questions & Answers

Water Quality Report:
2018 - Water Quality Report