Utility Billing Department
The Utility Billing Department is located at City Hall 444 SW 4th St. New customers that want to set-up service with the City of Ontario will have to complete an On-Order. You can access On-Order by coming into City Hall and filling it out or you can print one off the website and fax it back @ 541-881-3279.
Customers who have not ever had service with us before are required to provide a deposit of $136, or they can ask a previous utility provider to send a payment history of the last 12-months with good payment history. That means you have no late fees over the last 12-months.
Customers also have the option of auto-pay. You can pick one up at City Hall or by clicking on the link below.
Customers that want to end service will also have to fill out an Off-Order. Once the Off-Order is completed, if you had to pay a deposit the staff will do your final read and whatever is remaining will be refunded to you.
For any more information please call 541.881.3246
On/Off Orders:
Frequently Asked Questions & Answers
